Spa Policy

Late Arrival Policy

If you are running late, please call us as soon as possible. We will do our best to adjust your appointment time based on our schedule and room availability.

Appointments may not be held if a guest is more than 15 minutes late without notice, especially during busy hours. In that case, we may need to offer a shorter service, ask you to wait for the next available opening, or reschedule your appointment.

Gift Card Policy

Gift cards are non-refundable and may not be redeemed for cash. Gift cards are valid for spa services only and cannot be used toward gratuities.

Minor Guest Policy

Guests under 18 years old must have a parent or legal guardian complete and sign a minor consent form before receiving massage or spa services.

A parent or legal guardian must remain inside the spa during the minor’s service. The parent or guardian does not need to stay inside the service room unless requested.

If a parent or legal guardian would like to stay in the room during the service, please call ahead to schedule so we can arrange a larger room when available. A larger room may be needed to allow enough space for the guest, guardian, and massage therapist.

Photo & Video Policy

For privacy and comfort, photos, videos, and audio recordings are not allowed during massage or spa services.

Pet & Service Animal Policy

We love pets, but pets are not allowed inside the spa, including pets held by guests or kept in carriers during services.

Service animals are welcome as required by law and must remain under control at all times.

Guest Intake & Comfort Policy

Guests may be asked to complete an intake form before receiving services. Please fill out the form honestly and let us know about any health concerns, injuries, allergies, pregnancy, recent surgery, skin concerns, or other conditions that may affect your service.

Our massage services are designed for relaxation, comfort, and helping ease everyday muscle tension. Please inform your massage therapist immediately if you feel discomfort, pain, dizziness, numbness, or if the pressure feels too strong during your session.

Cleanliness & Linen Policy

For each guest, we prepare fresh linens and use layered sheets during massage services. Fabric sheets are changed between guests, and disposable table sheets may be used as an added protective layer.

Sauna room linens are also changed between guests. Robes are laundered after each use. Face cradles and commonly touched surfaces are cleaned after use, and reusable slippers are sanitized after each use.

Individually packaged disposable undergarments and head covers are available for sauna services when needed.

Refund Policy

Once a service has started, refunds are generally not provided. If a guest needs to stop the service early due to an emergency or unexpected situation, please notify us right away.

At our discretion, unused service time may be issued as spa credit based on the service price and time already provided. Spa credit is valid for future spa services only and cannot be redeemed for cash or used toward gratuities.

If a service must be stopped because of inappropriate behavior, unsafe behavior, or failure to follow spa policies, no refund or spa credit will be issued.

Group Spa Appointments, Deposit & Cancellation Policy

Contact Us to Plan Your Group

Please call, text, or email us to request a group appointment and confirm the best room arrangement for your party. We currently have four couples rooms, six private single treatment rooms, one private sauna room, and one couples sauna room. A group room designed to accommodate up to four guests together is currently in preparation and is not yet available for booking. At this time, we can accommodate up to eight guests at the same appointment time, depending on staff, room, and service availability.

Automatic Gratuity

an automatic 18% gratuity is added to all advance group bookings.

This policy applies to reservations arranged and confirmed with Oasis Spa as a group booking. Walk-in groups and guests who make separate individual appointments are handled separately.

Booking Notice

We recommend booking as early as possible to ensure the best availability. Groups of 4–5 guests may sometimes be accommodated with as little as 24 hours’ notice, depending on staff, room, and service availability. Larger groups, weekends, holidays, and specific service or room requests should be booked further in advance.

50% Deposit Required

A 50% deposit is required to confirm all group bookings. The reservation is not confirmed until the deposit has been received. The deposit will be applied toward the final balance. Guests may pay the deposit in person at Oasis Day Spa or through a secure payment link provided by our team.

Group Cancellations & eGift Cards

Group deposits are not refunded to the original payment method.

More than 72 hours before the appointment: 100% of the canceling guest’s paid deposit may be requested as an Oasis Spa eGift Card.

24–72 hours before the appointment: 50% of the canceling guest’s paid deposit may be requested as an Oasis Spa eGift Card. The remaining 50% is forfeited.

Less than 24 hours before the appointment: The deposit is forfeited and is not eligible for an eGift Card. Guests may still cancel so the appointment time can be released.

No-show: The deposit is forfeited.

eGift Card requests are reviewed by Oasis Spa and are not issued automatically.

Group Changes & Partial Cancellations

If Oasis Spa approves a date or time change for the entire Group appointment, the existing deposit remains applied to the Group.

An individual Group participant cannot leave the Group and move their reservation to a different date or time. If a participant cannot attend, they must cancel under the policy above and make a new appointment. The cancellation applies only to that participant; the remaining Group appointments are not affected.

Late Arrivals

Please arrive on time for your scheduled group appointment. We will make every reasonable effort to provide the full originally scheduled service time. However, late arrivals may need to receive a shortened service so that later appointments are not delayed. The original service price will still apply, and no refund or price adjustment will be provided for time lost due to late arrival.

What Is Considered a Group Booking?

Any reservation made for four or more guests attending during the same appointment time is considered a group booking, whether the guests are family members, friends, or paying separately. Group booking policies still apply even if guests choose different services, use separate treatment rooms, or are not scheduled in the same room.

Policy Update (Effective July 20, 2026):
The previous 18% Group Service Charge has been updated to an 18% Automatic Gratuity for all group appointments of four or more guests. This is a billing classification update only and does not change the total amount charged.

Walk-In Group Policy

Walk-in groups are always welcome.

We recommend calling ahead so we can provide the best estimate of current availability.

Walk-in groups are accommodated based on existing appointments, staff, room, and service availability. Same-time service for the entire group cannot be guaranteed, and no deposit is required.

If one guest pays for multiple guests on a single check, an automatic 18% gratuity will be added. Guests who pay separately are not subject to the automatic gratuity.